Robin Gordon
Edit: I was contacted by Express Yourself on February 2 apologizing for our most recent experience. They offered to send out their best painter on Thursday and have him... read moreEdit: I was contacted by Express Yourself on February 2 apologizing for our most recent experience. They offered to send out their best painter on Thursday and have him fix everything that was wrong, free of charge. Bobby came out as scheduled on Thursday and was great. He fixed everything that the previous crew had neglected. Whatever they pay Bobby, he needs to be paid more! They also need more staff that take the approach that Bobby does! Pleased with the end result, just wish we didn't have to jump through the hoops we did to get here!!__________________________________________________________________Never again. Below is an email that I sent directly to John & Allison at Express yourself. After a week of no response via phone or email, I called them. I learned that all of their crews are contracted labor, which explains the lack of quality control. In a nutshell, we had the crew come do touch ups a few days after the initial job was completed. They were in such a rush during the initial job and during the touch ups, we didn't know what to say. When they came to do the touch ups, they did not even have a roller and were attempting to put another coat on an accent wall that had only initially been painted with one coat. We had to loan them our painting supplies so they could get it done properly. Upon speaking to John, I was informed we would need to pay a $99 touch up fee to have them out again. See the attached pictures and judge for yourself. Keep in mind, this is after the touch ups!!!John & Allison,I hope you are doing well.I am writing to express concern over recent painting that Express Yourself completed for us.The initial days that the work was schedule to be completed was December 14 & 15. Upon starting the work, it appeared that additional workers were called in an effort to get the job completed in one day. As the day progressed, we noticed they were rushing, not paying much attention to detail. When the foreman did the final walk through with my wife, the other employees were already in the truck, waiting to leave. My wife was so shocked at the amount of bleeding paint, spatter, and general sloppiness, she didn't know what to say to them.After several days, we emailed to complain about the quality of the job. Within a few days, the same crew came out to address the issues. They, again, were in a rush to get the touch ups done and failed to remedy the problem areas. One such area was the accent wall in our master bedroom. The entire wall appeared to have only been painted with 1 coat, so we requested a second coat. Shortly after, we realized he was trying to paint it with a brush and not a roller. Upon asking him about this, he stated he did not have a roller. We had one at our old house, so we drove over to get it in an effort to have the job done properly.Even after all of this, the workmanship is disappointing, to say the least. I have attached an album that includes pictures of what the job looks like as of today, after the 'touch ups' were completed. I would like to have someone from Express Yourself come and complete this job the way it should have been completed from the beginning. I do not want another subcontractor touching this job up either. I want the quality that we had the first time we used Express Yourself several years ago at a previous home.Please let me know how you plan to handle this issue as soon as possible by way of email or calling me at read less
1/26/2020
